서브비주얼

/eng/images/txt/product_title4.png

컨텐츠

Service

  • Product Warranty Period펼쳐보기
    • Free warranty period of Essen products is specified as follows.
    • 1. Free warranty period: 1 year after purchase(e.g.: Purchased in December 2014 → Warranty available by November 2015)
    • 2. Proof of purchase : A receipt or a printed copy of open market purchase statement is available as a proof of purchase for warranty.
    • 3. If no proof of purchase : A purchased date is estimated by serial numbers on the back of the product. (12 months from a ship-out date)
    • 4. Refurbished or offgrade article :Free repair service is equally available but does not apply to panels. An offgrade article is identified by the last alph abet of serial numbers.
    • 5. Secondary product purchase : An original purchase receipt is available for warranty. If no receipt, a purchased date is estimated by serial numbers. Panels are not subject to free repair services.
    • 6. Others : Only for special products whose warranty period is extended (more than 1 year), the free repair service will be available for a given period (identified by serial numbers or a sticker on the product).
  • Free Warranty Policy 펼쳐보기
    • Free warranty policy of Essen products is defined as follows.
    • 1. Free warranty applies to a mechanical (H/W) failure and defect of a product resulting from a normal use of product during the warranty period.
    • 2. A product to be repaired will be free of charge picked up / delivered by parcel delivery service during the free warranty period.
  • Paid Repair-Service Policy 펼쳐보기
    • Paid repair-service policy of Essen products applies to;
    • 1. Products whose warranty has already expired,
    • 2. Broken products caused by a consumer’s careless use (moving, falling, shock, abnormal operation, etc.) after installation even during the warranty period
    • 3. Damaged products caused by repair by non-Essen Service Center staff or operator, or by wrongful repair or remodeling
    • 4. Broken products caused by natural disasters (fire, sea water, gas, earthquake, storm & flood, lightning, etc.).
    • 5. Products whose consumable component is worn out by a consumer’s normal use, or
    • 6. Damaged products caused by power failure and bad connection device
    • *A/S costs for a paid repair-service period : Labor cost + Component cost + Other costs (according to Essen’s A/S cost application standards)
    • *Essen does not cover a delivery cost arising for the paid repair-service period.
  • DOA (Dead on Arrival) Policy 펼쳐보기
    • DOA (Dead on Arrival) of Essen products is defined as follows.
    • 1. When a product has a major defect within 15 days after purchase, the product can be exchanged and refunded. * However, please be noted that if a product is broken or its box or component is lost, the product cannot be exchanged or refunded.
    • 2. If you open a product box and discover that a certain accessory is not contained in the product box within 15 days from purchase, Essen will free of charge deliver this accessory.
  • Dead Pixel Policy 펼쳐보기
    • *What is Dead Pixel?
    • TFT LCD PANEL consists of millions of pixels and so is likely to have dead pixel. Red, blue or white pixel may be stuck, or dots of black pixel may be shown on TFT LCD Panel. It is not a defect and has no connection with a product’s degradation. Therefore, it is safe to use. Please be noted that Dead Pixel may happen or may disappear due to ongoing operation while using.
    • Essen’s Dead Pixel policy is defined as follows.
    • Only BRIGHT DOT is included in dead pixels and DARK DOT is not included.
    • - BRIGHT DOT: Dot of a color not same as a black desktop background
    • - DARK DOT: Dot of a color(Black) same as a black desktop background
      – When 1 or more center dots get stuck on a product, the product can be exchanged.
      (if dots are stuck in the position of Zone A below, when divided into 9 portions)

    • General Merchandise Dead Pixel Policy
    • 1. 25” or smaller products : When 4 or more Dead Pixels appear on a product, the product will be exchanged for a new product.
    • 2. 2. 26” ~ 29” products : When 6 or more Dead Pixels appear on a product, the product will be exchanged for a new product.
    • 3. 30” or bigger products : When 10 or more Dead Pixels appear on a product, the product will be exchanged for a new product.
    • 4. General Merchandise Dead Pixel Policy applies only to products whose defect is reported to Essen within 15 days after purchase.
    • 5. In case of a general merchandise dead pixel, a consumer covers a delivery cost when exchanging a dead pixel merchandise.
    • Zero-defect product dead pixel policy
    • 1. A zero-defect product with a dead pixel (Bright dot) on a black screen is exchangeable always. - A zero-defect product with a dark DOT or Spot(dust or foreign substance) cannot be exchanged.
    • 2. Identification method: A product whose serial numbers contain P is identified as a zero-defect product.
    • 3. Zero-defect policy applies within 1 months after purchase. (A product is exchanged for a new product provided that a defect of the product is reported within 15 days after purchase. When reported within 1 month after purchase, a defective panel in a product is exchanged for a zero-defect panel)
    • *Common
    • - A product whose panel has been scratched or damaged by a consumer’s mistake cannot be exchanged.
    • - A product which has gone over the 2nd foreign country cannot be exchanged.
  • Light Leak and Other Troubleshooting Policy 펼쳐보기
    • Light leak and other problem (Moire, etc.) policy for Essen products is defined as follows.
    • 1. A customer takes a picture of troubled product and then sends this picture to Essen stating a name/contact information for A/S inquiry.
    • 2. Essen engineer will contact the consumer after seeing the picture sent by the customer.
    • 3. When a trouble is confirmed to happen on a product, the product will be exchanged for the new one or a panel will be exchanged for the new one.
    • 4. A period of customer support is less than 15 days after purchase.
  • Product Exchange Policy펼쳐보기
    • Essen’s product exchange policy is defined as follows.
    • 1. This Policy applies to problems of DOA (Dead on Arrival) / Dead Pixel / Light Leak on Essen products.
    • 2. When a major trouble is discovered on Essen product within 15 days after purchase, the product can be exchanged for the new one according to discussions with Essen Customer Center.
    • 3. When a product’s specific/same part is repaired at least three times within the warranty period of one year, the product can be exchanged for the new one. (But, Dead Pixel is not subject to exchange for the new product irrespective of repair and exchange history.)
  • Refund Policy 펼쳐보기
    • When a product is confirmed to have a problem within 15 days after purchase, the product is subject to refund according to Essen policy.
    • 1. When a major defect occurs with a product within 15 days after purchase, the product can be refunded by discussion with Essen Customer Center.
    • 2. For refund, a store purchase proof is needed (e.g.: a purchase receipt, a printed copy of open market purchase statement, etc.)
    • 3. A product can be refunded by a store at which the product has been bought, after Essen Customer Center confirms the product’s major defect.
    • Depreciation on refund
    • When an unavoidable problem occurs with a product during the use and so the product is refunded out of Essen’s basic refund procedure, Essen depreciation policy applies to monitors (electronic products and equipment) by depreciated value of the product according to length of used months.

    Depreciation rate schedule

    감가상각 표
    Months used Rate of refund 사용월수 환불률
    1 month 100% 8 months 42%
    2 months 90% 9 months 34%
    3 months 82% 10 months 26%
    4 months 74% 11 months 18%
    5 months 66% 12 months 10%
    6 months 58% 13 months No refund
    7 months 50%
    • *When a product becomes a secondary product even after a single usage due to the nature of electronic products. A new product is launched in 1 year and so the existing product’s value decreases. For that reason, the depreciation is limited to 12 months, and the value of used period is calculated.
    • *Notwithstanding the depreciation policy exists, a product having a problem within 1 year is not subject to refund. When 15 days elapses after purchase, the product cannot be refunded in principle.
  • A/S Exception 펼쳐보기
    • Before purchase, please be informed that the below problems are not subject to customer supports.
    • 1. Compatibility problem: It is caused by match of monitor and graphic card, not a monitor error.
    • 2. Accident of damage arising during a delivery: It is caused by a courier’s mistake and so the courier’s policy for damage applies.
  • A/S Processing Procedures 펼쳐보기
    • You are required to go through the following process for A/S service during the use of Essen product.
  • Service Application Method : Courier Service펼쳐보기
    • Essen Customer Center accepts the service application by courier service. (Please be informed that Essen does not provide an on-site A/S.)
    • Designated courier : CJ Korea Express / Company code 30136143
    • Method:
    • 1. Apply for a product return by courier (or for the new registration) after contacting CJ Korea Express Call Center on 1588-1255.
    • 2. Go to https://www.doortodoor.co.kr/main/index.jsp#, and click ‘Reservation for Return’ on the right top.
    • Recipient:
    • Address : First Semiconductor or Essen, 99 Hwangkeum 1-ro Yangchon-eup Gimpo-si Gyeonggi-do
    • Phone number for inquiry : 031-987-9192~4
    • *Others: When you forward a detailed symptom of defect, it will be helpful for a quick service.
    • Even though the courier name is CJ Korea Express, a convenience CJ Korea courier is not in a contractual relationship with Essen Customer Center.
    • When you use a convenience courier, additional costs are charged. Additional costs are covered by a customer even during the free warranty period. Please do not use the convenience courier.
    • When you pack up a monitor in any box not Essen standard box improperly, the content may be damaged. In this case, a customer is responsible for a repair of damage.
    • Please be sure to use Essen standard box to prevent damage during the delivery.
    • If you do not have Essen standard box, write down ‘box request’ on A/S application on website. Then, Essen staff will check and deal with it.
  • Holding Period of Parts 펼쳐보기
    • 1. The holding period of parts for monitors produced by Essen is 2 years after purchase.
    • 2. A product whose holding period of parts has expired is not subject to the availability of normal A/S.
    • Others
    • 1. All the product specifications may be changed without prior notice.
    • 2. From January 2012, D-SUB Cable is not contained in the product packaging.